ATS-FRIENDLY CUSTOMER SUCCESS MANAGER RESUME TEMPLATE

Replace every bracketed section with your real details. Keep the section headings simple if you plan to upload this resume to an applicant tracking system.

NAME
[Your full name]
[City, State] | [Phone] | [Email] | [LinkedIn] | [Portfolio or GitHub if relevant]

TARGET TITLE
Customer Success Manager

PROFESSIONAL SUMMARY
Customer success manager experienced in onboarding, account health, renewals, adoption, and reducing churn for SaaS customers.

Rewrite this summary with your own years of experience, strongest skills, industry context, and one or two proof points. Keep it short, specific, and aligned with the job description.

CORE SKILLS
- Customer Onboarding
- Renewals
- QBRs
- Account Health
- CRM
- SaaS
- Churn Reduction
- Product Adoption

ATS KEYWORDS TO CONSIDER
- customer success
- renewals
- account management
- churn
- SaaS

Add keywords only when they honestly match your background. Put them in skills, experience bullets, projects, certifications, or tools. Do not stuff keywords into a random list.

PROFESSIONAL EXPERIENCE
[Company Name] - Customer Success Manager
[Month Year] - [Present or Month Year]
- Managed a $3.8M ARR book of business with 94% gross revenue retention.
- Improved onboarding completion by 26% by building milestone-based customer success plans.
- Identified expansion opportunities worth $420K through product usage analysis and QBRs.
- Reduced at-risk accounts by 18% using health-score alerts and proactive executive outreach.

Rewrite these bullets with your real work. Strong bullets usually include action, scope, tools, and result. If you do not have exact numbers, use honest context such as team size, frequency, project scope, customer volume, or time saved.

PROJECTS
[Project Name]
- Explain the problem, your role, the tools used, and the outcome.
- Include a link only if it is clean, current, and relevant.

EDUCATION
[Degree, Certification, Bootcamp, or Training]
[School or Provider] | [Year]

CERTIFICATIONS
- [Certification name, provider, year]

ATS CHECKLIST
- Use standard headings: Summary, Skills, Experience, Education, Projects, Certifications.
- Keep important information as selectable text.
- Use role-specific keywords truthfully.
- Avoid heavy graphics, tables, and text boxes for job portal uploads.
- Open the exported PDF before applying.